Shipping policy

Effective date: October 14, 2026

We know you're excited for your new hair. Here's what to expect after you place your order.

Processing Time

Orders are processed within 3–5 business days after payment is confirmed. Items already in our partner warehouse often ship in 1–2 business days.
Business days are Monday to Friday, not including U.S. holidays.
Contact us at laceavenuesupport@laceavenuehair.com if you have questions about when your order will ship.

Delivery Times (after shipping)

U.S.: 7–15 business days
Canada: 8–18 business days
U.K.: 7–12 business days
Australia: 8–15 business days
Most orders arrive within 10–23 business days of purchase.

Where We Ship

We ship within the United States, and to Canada, the United Kingdom, and Australia.
U.S. shipping rates: orders under $70 ship for a flat $8. Orders of $70 or more ship free.
International shipping rates (Canada, U.K., Australia): orders under $70 ship for a flat $10. Orders of $70 or more ship free. International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Your shipping cost is shown at checkout before you pay.
Delivery estimates come from the carrier and are not guarantees.

Tracking Your Order

When your order ships, we'll email you a tracking number at the email you used at checkout.
Tracking can take some time to update after the label is created.
Didn't get it? Check your spam folder, then email us at laceavenuesupport@laceavenuehair.com.

Our Shipping Promise and Delays

We aim to ship every order promptly. If something causes a delay (for example, a supplier issue, high demand, or weather):

We will let you know by email before the promised ship date (or as soon as we learn about it), with a new estimated ship date.
You can choose to wait for your order or cancel it for a full refund.
If you cancel, we will refund you promptly to your original payment method.
If we can't ship by the new date, we'll check with you again.

Once your order is with the carrier, delivery times depend on the carrier. Delays caused by the carrier, weather, or other events outside our control can happen, but we're always happy to help you follow up.

Wrong Address

Please double-check your shipping address at checkout.
If you spot a mistake, email laceavenuesupport@laceavenuehair.com right away. We can update it only if the order hasn't shipped yet.
We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer.
If a package is returned to us because of an address error, we can reship it after you pay the new shipping cost, or refund the order minus the original shipping fees.

Lost, Stolen, or "Delivered but Not Received" Packages

If tracking shows delivered but you can't find your package:

Check around your home, mailbox, porch, and with neighbors or building staff.
Wait a day or two. Sometimes carriers mark packages delivered early.
Contact the carrier directly to file a claim.
Email us at laceavenuesupport@laceavenuehair.com as soon as possible after the delivery date so we can help.

Once a carrier marks a package delivered to the correct address, we are not responsible for porch theft or packages stolen after delivery. We will still do our best to help you with your carrier claim.

If your package is lost in transit (tracking stops updating for an extended period), email us. We'll open a claim with the carrier and, once the carrier confirms it's lost, we'll contact you about a replacement or refund.

Damaged Packages

If your package arrives damaged, take photos of the box and the item before opening further, and email us within 48 hours of delivery. See our Return & Refund Policy for details.